Last updated: November 13, 2026
This Privacy Policy explains how The Mushie Underground (“TMU,” “we,” “us”) collects, uses, and shares personal information when you visit themushieunderground.net (the “Site”) or buy from us. It forms part of our Terms of Service.
Information we collect
- Order information: your name, billing and shipping address, email address, phone number (if provided), and the items you order.
- Account information: if you create an account, your login details and order history.
- Payment information: payments are handled by third-party payment processors. We do not store your full card number.
- Newsletter sign-ups: your email address, if you subscribe to our mailing list.
- Messages: anything you send us by email, such as support requests and photos for damaged-order claims.
- Technical information: your IP address, browser type, device, pages viewed, and similar usage data collected automatically through cookies and analytics tools.
How we use your information
- To process and ship your orders, and to send order confirmations and shipping updates
- To provide customer support, handle refunds, and respond to claims
- To send newsletters or product updates, if you opted in (you can unsubscribe at any time)
- To keep the Site secure, prevent fraud, and fix problems
- To understand how the Site is used and improve it
- To comply with legal obligations
Who we share it with
We share personal information only as needed to run the store: with payment processors to take payment, shipping carriers to deliver your order, and the hosting, email, and analytics providers that operate the Site. We may also disclose information if required by law or to protect our rights. We do not sell your personal information.
Cookies
We use cookies that are necessary for the Site to work, such as keeping items in your cart and keeping you logged in to your account. We may also use analytics cookies to understand how visitors use the Site. You can block or delete cookies in your browser settings, but parts of the Site, such as the cart and checkout, may not work without them.
How long we keep your information
We keep order records for as long as needed to fulfill your order, handle returns and disputes, and meet tax, accounting, and legal requirements. Newsletter information is kept until you unsubscribe. You can ask us to delete your account and other information we are not required to keep.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it, and you can unsubscribe from marketing emails at any time using the link in the email. To make a request, email tmumushieunderground@gmail.com. We may need to verify your identity before acting on a request.
California residents
If you live in California, you may have the right to know what personal information we collect and how we use it, to request deletion or correction of it, and not to be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context advertising. To exercise your rights, email us at the address above.
Security
We take reasonable steps to protect your information, but no website or transmission method is completely secure, so we cannot guarantee absolute security.
Children
The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised, and the updated version applies once it is posted on the Site.
Contact us
The Mushie Underground
Email: tmumushieunderground@gmail.com
Website: themushieunderground.net